I have been a Sprint PCS customer since 1997... Eight years now.
We've had 3 phones with them and the average bill was between 2 and 3 hundred dollars a month. ($200-$300)
Their service was good and I had a great plan with them... all three of our cell phones shared the same 2000 minutes.
<!--more-->
A couple of years ago I upgraded our phones and they slapped me with a 2 year service agreement... reluctantly I agreed... there was no other way to upgrade Karla and my phones without paying an arm and a leg for them.
I was just 2 months shy of fulfilling the 2 year agreement with Sprint when Verizon offered me a much better deal... so I went with it.
Remembering the 2 year agreement I called Sprint and talked with one of their service reps who was very nice and told me not to worry about the penalty ($150 per phone for a total of $450 BTW)...
She said that since I had been such a good and loyal customer for so many years and always paid my bills on time that I should just simply call them when I got the bill and they would adjust the termination fee to a percentage of the months left on the contract (2 months) or simply (even better) they would take it off my bill entirely.
Silly me... I believed her.
Got the bill today... And the $450 fee was on the bill....
So I called them back and explained the situation to them.
Of course, I got someone entirely different who I've never talked to before... and they had no idea that I had called earlier except for a note that the person wrote on my account that reflected something TOTALLY DIFFERENT than what we had actually discussed.
The bitch lied to me.
After lots of yelling and bickering and talking with a supervisor we settled on a compromise... $250
I guess there is no reward for staying with a company for any reason what-so-ever... they didn't give a rats ass about how long I'd been with the company... they didn't care that I spent over $24,000 (twenty-four thousand dollars) with them during my entire length of service with them.
They didn't care that there was only 2 months left on a dumb ass 2 year contract which was forced upon me for the priviledge of saving a measly $200 on their silly ass phones....
THIS is why there is no loyalty for anyone or anything in the world today... We are simply a number and a contract... there are NO extenuating circumstances relevant to any situation ever.
Opps... you stepped over the line... slap yo momma and no excuses! "No soup for you!" (Seinfield)
But this experience has taught me one thing that I will never forget.
I WILL NEVER DO BUSINESS WITH SPRINT AGAIN EVER!!!!!!!!!!!!!!!
Thank you for perpetuating the impersonal "we don't care, you're just a number" mentality Sprint. You have taken that attitude and merged it with Nextel to form an even bigger careless company.
Take your sorry ass customer service and low life computerized nonsense and shove it up yours.
There... I've said it and I'm glad.
<i>
<b>Footnote:</b>
After my Dad read this story, he told me of something that happened to him while he was working for the Missouri Pacific Railroad in Sikeston Missouri.
He was the agent for the Railroad and his job was to win back the customers that the Railroad lost while they took the corporate 'highroad' on several occasions.
<blockquote>
The General Manager was saying "The days are over where the customer tells us how to run the Railroad."
The Sales Manager's response was a classic when he said "When the customer takes his business away from you, he's told you how to run your business."
</blockquote>
Thought it was appropriate to include here.
</i>
We've had 3 phones with them and the average bill was between 2 and 3 hundred dollars a month. ($200-$300)
Their service was good and I had a great plan with them... all three of our cell phones shared the same 2000 minutes.
<!--more-->
A couple of years ago I upgraded our phones and they slapped me with a 2 year service agreement... reluctantly I agreed... there was no other way to upgrade Karla and my phones without paying an arm and a leg for them.
I was just 2 months shy of fulfilling the 2 year agreement with Sprint when Verizon offered me a much better deal... so I went with it.
Remembering the 2 year agreement I called Sprint and talked with one of their service reps who was very nice and told me not to worry about the penalty ($150 per phone for a total of $450 BTW)...
She said that since I had been such a good and loyal customer for so many years and always paid my bills on time that I should just simply call them when I got the bill and they would adjust the termination fee to a percentage of the months left on the contract (2 months) or simply (even better) they would take it off my bill entirely.
Silly me... I believed her.
Got the bill today... And the $450 fee was on the bill....
So I called them back and explained the situation to them.
Of course, I got someone entirely different who I've never talked to before... and they had no idea that I had called earlier except for a note that the person wrote on my account that reflected something TOTALLY DIFFERENT than what we had actually discussed.
The bitch lied to me.
After lots of yelling and bickering and talking with a supervisor we settled on a compromise... $250
I guess there is no reward for staying with a company for any reason what-so-ever... they didn't give a rats ass about how long I'd been with the company... they didn't care that I spent over $24,000 (twenty-four thousand dollars) with them during my entire length of service with them.
They didn't care that there was only 2 months left on a dumb ass 2 year contract which was forced upon me for the priviledge of saving a measly $200 on their silly ass phones....
THIS is why there is no loyalty for anyone or anything in the world today... We are simply a number and a contract... there are NO extenuating circumstances relevant to any situation ever.
Opps... you stepped over the line... slap yo momma and no excuses! "No soup for you!" (Seinfield)
But this experience has taught me one thing that I will never forget.
I WILL NEVER DO BUSINESS WITH SPRINT AGAIN EVER!!!!!!!!!!!!!!!
Thank you for perpetuating the impersonal "we don't care, you're just a number" mentality Sprint. You have taken that attitude and merged it with Nextel to form an even bigger careless company.
Take your sorry ass customer service and low life computerized nonsense and shove it up yours.
There... I've said it and I'm glad.
<i>
<b>Footnote:</b>
After my Dad read this story, he told me of something that happened to him while he was working for the Missouri Pacific Railroad in Sikeston Missouri.
He was the agent for the Railroad and his job was to win back the customers that the Railroad lost while they took the corporate 'highroad' on several occasions.
<blockquote>
The General Manager was saying "The days are over where the customer tells us how to run the Railroad."
The Sales Manager's response was a classic when he said "When the customer takes his business away from you, he's told you how to run your business."
</blockquote>
Thought it was appropriate to include here.
</i>
| < Prev | Next > |
|---|
